Privacy Policy

This Privacy Policy outlines how www.eekaparnika.in (''the Platform'') collects, uses, maintains, and discloses information from its users. This policy applies to the www.eekaparnika.in website (''the Website''), any content, services, public forums, and mobile applications (collectively, ''the Application'') offered through the Website.

By using the Platform, you consent to the collection, use, and disclosure of your information as described in this policy and the accompanying Terms of Use. If you disagree with any part of this policy, you should not use the Platform.

1. Definitions

Personal Information: Information that can identify a user, such as name, email address, age, gender, location, photograph, and phone number.
Sensitive Personal Information: Includes passwords, financial data (excluding truncated credit/debit card numbers), biometric data, health data, and information about race, ethnicity, political or religious beliefs, etc., as defined by applicable laws like India's Personal Data Protection Bill (PDPB).

2. Information We Collect

We may collect both personal and non-personal identifiable information. We collect information only when it is voluntarily submitted by you, such as during registration. We do not ask for sensitive personal information unless it is strictly necessary for the services provided.

Personal Identifiable Information: Name, email address, and other details provided during registration or use of the Platform.
Non-Personal Identifiable Information: Data that doesn't identify you personally, such as browser type, language preference, operating system, and the date and time of your visits.
Cookies: We use cookies to enhance user experience. You can set your browser to refuse cookies, but some parts of the Platform may not function correctly as a result.

3. How We Use and Share Your Information

We use your information for the following purposes:

To provide access to the Platform: To allow you to access our services, fulfill purchases, and provide customer support.
To improve the Platform: To customize and enhance our services and to ensure the safety and security of the Platform.
To communicate with you: To send you updates, respond to inquiries, and market our services. You can opt out of marketing communications at any time.

We do not sell, trade, or rent your personal information to others. We may share generic, aggregated demographic information with our business partners and affiliates, but this data will not be linked to any personal identifiers.

4. Your Choices and Rights

You have the right to control your information.

Limit the information you provide: You can choose not to provide certain information, but this may limit your access to some features of the Platform.
Limit communications: You can unsubscribe from marketing emails.
Manage cookies: You can adjust your browser settings to reject cookies.

5. Data Security and Disclosure

We take reasonable measures to protect your information from unauthorized access, use, or destruction. We may disclose your information if required by law, such as in response to a court order or government request, or to protect our rights and the safety of our users.

6. Cross-Border Data Transfer

Your information may be stored, processed, and transferred to servers and databases located in India, potentially including Amazon Web Service (AWS) servers. By using the Platform, you consent to this transfer, storage, and processing of your information in India.

7. Data Retention

We will retain your information for as long as necessary to provide our services, comply with legal obligations, or for business purposes. We may anonymize some of your information, such as comments or feedback, so that it can no longer be linked to you personally.

8. Changes to this Policy

We reserve the right to modify this policy at any time. We will update the ''updated date'' at the beginning of this policy to reflect any changes. We encourage you to review the policy periodically.

9. Shipping Policy

At Eekaparnika, we aim to deliver your crystals with care and in perfect condition. Please read our shipping policy below:

A. Processing Time

1. Orders are processed within 3-4 business days after payment confirmation.

2. Orders placed on weekends or public holidays will be processed on the next business day.

B. Shipping Timeline

1. Within India: Delivery usually takes 5–7 business days (may vary depending on your location).

2. Remote Areas in India: Please allow 7–10 business days.

3. International Shipping (if applicable): Delivery may take 10–21 business days depending on the destination country and customs clearance.

C. Shipping Charges

1. A standard shipping and packaging charge of Rs. 75 is applicable on all orders.

2. Any amount required more than this, depending on location and the weight of the parcel shall be informed to you over WhatsApp.

3. Parcels are shipped only on complete payment of shipping charges.

D. Order Tracking

1. Once your order has been shipped, you will receive a tracking number via WhatsApp to monitor the status of your delivery.

E. Delays

1. While we strive to deliver on time, delays may occur due to courier issues, weather conditions, or unforeseen circumstances beyond our control.

2. We appreciate your patience in such cases.

F. Packaging

1. All crystals are carefully cleansed, packed, and secured to ensure they reach you safely and energetically charged.

10. Grievances

If you have any questions, concerns, or grievances regarding this policy or the handling of your personal information, please contact our Grievance Officer:

Name: Eekaparnika
Email: eekaparnikareiki@gmail.com